We would rather you try the software properly before paying. That is why every account gets a full 7 day free trial with every feature unlocked and no card required.
7 days, all features, no card, no auto-charge. If it does not suit your shop, simply do not buy a plan. Nothing happens and you owe nothing.
1. Refund window
If you buy a plan and change your mind, write to us within 7 days of payment and we will refund it in full — provided the account has not been used heavily after purchase (roughly, under 50 entries created).
This is on top of the free trial, so in practice you get two weeks to decide.
2. When we refund even outside that window
- Duplicate payment: charged twice for the same plan — refunded in full, always.
- Payment taken but plan not activated: refunded in full or the plan activated, whichever you prefer.
- Prolonged outage: if the service is unusable for more than 72 hours in a row due to our fault, we extend your plan or refund that period.
- Wrong plan bought by mistake: tell us within 48 hours and we will move you to the right plan and adjust the difference.
3. When we cannot refund
- After the 7 day window, once the plan has been used normally.
- Where the account was suspended for breaking the Terms of Service.
- For a feature listed as "coming soon" that has not launched yet — those are clearly marked before purchase and are not part of what you pay for.
- Lifetime plans after 15 days from purchase.
4. Cancelling
Plans do not auto-renew, so there is nothing to cancel. When the period ends, access simply pauses and no further amount is taken. You renew only if you want to.
Your data stays safe whether or not you renew. Nothing is deleted when a plan expires.
5. How to ask for a refund
Email gamexpchub@gmail.com with:
- The email address on your account
- The order reference (starts with SUB-) or the payment date
- Why you want the refund — it helps us fix what went wrong
6. How the money comes back
Refunds go back the same way you paid — to the same card, UPI ID or bank account. We cannot send a refund to a different account, as required by payment rules.
Any transaction fee charged by the payment provider may be deducted where the provider does not return it to us.
7. Upgrades
If you upgrade mid-plan, days you already paid for are never lost — they carry over. Upgrades themselves are not refundable, but the 7 day window above still applies to the amount paid.
8. Disputes
Please talk to us before raising a chargeback with your bank. A phone call usually sorts it out faster, and a chargeback locks the account until it is resolved.
9. Contact
GameX Pc Hub
Choudhury Market, Near Registry Office, Kaliachak, Malda, West Bengal 732201, India
Email: gamexpchub@gmail.com
Phone: +91 86535 68180
Monday to Saturday, 10:00 AM to 8:00 PM IST